messengerofcat web store FAQ section

No, this is unfortunately not possible. To ensure a fast delivery, we will send your order directly to the warehouse for packing and distribution.

No, unfortunately, we are not able to offer direct exchanges. We will, however, refund you the amount as soon as we have processed your returned items (we only accept items, returned in their original condition, within 30 days after receipt).

If an item is missing from the parcel although it is stated on your delivery note, please contact our Customer Service at [email protected]. Please state your order number and the item number or product name of the missing item and we will of course help you.

If you think, an item in your order is faulty/incorrect, please return it to us. We are not able to offer online exchanges, but when we have processed the claim, we will refund the money for the item. You then have the possibility to place a new order.

We accept paypal ONLY.

No. You will not be charged any extra fees. Shipping fees, handling fees and sales tax are included in all listed prices! No hidden fees or charges—the price listed is what you pay.

Yes. Payment security is our top priority. We wish for our customers to feel entirely safe when shopping at MessengerofCat's online shop. Stay Safe. Pay with paypal.

We deliver to: US-Mainland, Alaska, Hawaii, Canada, Argentina, Australia, Austria, Belgium, Brazil, Chile, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel , Italy, Japan, Korea, Republic of, Macau, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom

We will ship your order within 48 hours on working days. You will receive a shipping confirmation by e-mail as soon as your order has left our ware house. Usually, it takes 15-20 days from China to your country.

The shipping costs vary from one country to another. Please check the product page for detail information.

You will receive a shipping confirmation by e-mail which will include a unique tracking number that you can use to track your parcel.

No. All customs and import charges are included in the price of the order. However, if you have been charged for taxes and duty, please contact Customer Service.

Yes, we can ship to PO Box addresses.

Perhaps your tracking information has not yet been updated at the shipping company. Please wait a few hours and try again. If there is still no information regarding your parcel, please contact our Customer Service or the shipping company.

1.Place item back in the item packaging 2.Write your return reason. 3.Place return note and item in the return parcel (you can re-use the our bag/parcel) 4. Send the return parcel with Post Office. 5.Return costs will be deducted from your refund

We will send you a confirmation by e-mail as soon as we have received your return. From the day we have received your return, we will process it within 8 working days and issue the refund.

When we have processed your return, we will issue the refund within 8 days. And we will send you refund through paypal.

If you think you have been refunded the wrong amount, please contact our Customer Service and state your order number and the required refund amount. Please note: When you use the prepaid return label from your parcel, we will deduct the return shipping costs from your refund.

If you are returning items because you have changed your mind or the size is not right etc., you can use the prepaid return label for an easy return process. We will deduct the return shipping costs from your refund. If we have made a mistake with your order and you need to refund it because of this, we will of course refund you the full amount.

We do our best to give as much information as we can about all our styles. The product page for every item includes both description and images. If you have any further questions, please contact our Customer Service stating the item name and we will do our best to answer your questions.

If you are looking for a specific style, please type the style name or the style number into the search box and you will go the style information. If you cannot find the style, it is not available in the online shop.

If a size is not available in the online shop, it is unfortunately sold out. When an item is sold out, it will most likely not come back on stock. We do our best to always offer the very latest styles and trends in our online shop. Therefore, most sold out styles, do not come back in the online shop.

If the requested colour is not available at the online shop, it is most likely sold out or it does not exist in this colour. When a style is sold out in a specific colour, it is not likely that we get it back in stock as we continuously get completely new styles in the online shop.

If you have not found the answer to your question on this site, please contact our customer service and we will be happy to help you. Our email address: [email protected] Opening hours for customer service are 9:00am-12:30pm; 1:30pm-6:30pm CST. Monday-Friday, Excluding Saturday, Sunday, holiday. Please don't be discouraged if your email is not answered during non-business hours. We are closed weekends, so if you email us on Friday, we may not get back to you until Monday.